FAQ

Got A Question? We'll Give You Straight Answer

A

Wellbook is your go to place for world's best wellness resort and retreat packages. We feature a highly curated selection of packages each month for you, our community of wellness enthusiasts, allowing you to book instantly.

A

Also commonly referred to as a wellness vacation, health retreat or healthy holiday - are trips designed for a more mindful indulgence. How do we define indulgence: daily wellness activities whether that be yoga, meditation or fitness classes, fresh nutritious plant-based foods, experiences that connect you back to nature like hiking, surfing or snorkeling, conscious community of like minded travelers and of course amazing spa treatments. These holidays are designed to get you back to daily life feeling refreshed!

A

Our packages are created for conscious travelers seeking for more than just a traditional holiday. If bad food, tour buses and binge drinking is no longer your thing then our packages are just what you need. Our packages combine wellness, culture, great food and community. So whether your vibe is a relaxing spa package at a 5 star wellness resort, yoga retreat in Bali or adventure experience in New Zealand, we have you covered for your next conscious vacay.

A

You can book a package instantly straight through our site. Once you have found your perfect packages just click on the ‘book now’ button and check out. It's that easy. ​

A

No, we didn't want to take anymore of your precious time

A

We have one of the largest networks of resorts and retreats so give our team a call on +61 (02) 8006-9181 or email us at info@wellbook.co and we will be sure to find you the perfect wellness holiday.
 

A

Your booking confirmation is a unique reference number for the package you have purchased through WellBook. It provides the resort validity of your package and all inclusions you are entitled to. You can find this number on the booking confirmation page (after you have checked out) or alternatively it is contained within the booking confirmation email you received from us (just click ‘view booking’)

A

All inclusions (and exclusions) are available on the listing page. However, once you have purchased a package a summary of your inclusions is contained in the booking confirmation email. If the listing is no longer available on our site after you have purchased, please contact us for the full list of inclusions (and exclusions).

A

Yes! The resort will contact you after your booking is confirmed to welcome you and assist with any logistics such as booking experiences or spa/wellness treatments, airport transfers, dietary requirements, bedding options ect.  

If the resort hasnt been in contact within 3-5 working days after your purchase has been made please contact us.

A

If you have any general queries such as bookings for activities or spa treatments, dietary requirements, airport transfers ect. this can be arranged this with the resort directly. For booking amendments, refunds or cancellations please contact us at info@wellbook.co

A

If the resort or retreat is based in Australia you will be charged in Australian Dollars (AUD). If the resort or retreat is based anywhere else in the world you will be charged in US Dollars (USD). ​

A

We accept Visa, Mastercard or American Express

A

We offer a 7-Day ‘Change your Mind’ Refund Guarantee. We want to make sure that you are getting the wellness holiday you need so if the package just isn't for you then we will happily provide you with a full refund (so long as you don’t have a confirmed booking/stay in the next 30 days). However outside of this our bookings are non-refundable please refer to our terms and conditions for further details.

A

We cannot make amendments to bookings if they are outside our 7-Day 'Change your Mind’ refund guarantee. However please contact us at info@wellbook.co and we can see where we can assist.

A

All bookings are non-refundable outside of our 7-Day ‘Change your Mind’ Refund Guarantee. If you wish to cancel a booking please contact us at info@wellbook.co

A

All our resort and retreat partners are equipped to cater for all your dietary requirements, whether it be gluten free, vegan, vegetarian or pscartarian they’ve got you covered. The resort will contact you after your booking has been confirmed so please make them aware of any dietary requirements you may have. 

A

The resort will contact you after your booking has been confirmed to assist you in making arrangements for your stay.

A

Yes absolutely! We strongly recommend that you take out travel insurance to ensure you are covered for any incidents out of your control or are unable to travel for any reason. ​

A

We provide a 7-day ‘Change your Mind’ refund guarantee. Outside of this, our packages are non-refundable. In the event that you are unable to travel on your selected dates, we would hope that your travel insurance will be able to provide assistance. We are able to provide you with a letter of cancellation if required. Should Travel insurance not be applicable please contact us so we can see where we can possibly assist you.

A

In the event of incidents out of your control such as natural disasters, flight delays or situations preventing you from travel, we would hope that your travel insurance will be able to provide assistance as we cannot provide refunds for such incidents. We are able to provide you with a letter of cancellation for your travel insurance company if required. Should Travel insurance not be applicable please contact us so we can see where we can possibly assist you.

A

You will need to show the resort a valid passport and copy of your booking confirmation. There is no need to print these (we’re all about the environment) so just present them with the email confirmation on your phone. ​

A

Please click unsubscribe on the bottom of the marketing email you received from WellBook. If you are still receiving marketing emails please contact us on info@wellbook.co and we will remove you from our mailing list.

A

We would love to hear from you! Whether you’re a resort, retreat, influencer or wellness expert we are always open to collaborations and partnerships. Please email us at info@wellbook.co and we will get back to you as soon as possible. ​

Didn't get your answer?